Website privacy policy

About this website privacy policy

This is a model website privacy policy. It is written in plain language that is visitor-friendly. We have provided a large menu of paragraphs so that you can easily tailor this policy to suit the exact structure of your business and website.

Although this document cannot magically absolve you from risk of data mismanagement, it is a giant first step. Informing your visitors and customers (and other parties) about the data you collect about them is a requirement. A privacy policy is a simple way to comply, but a good privacy policygoes further. It is prime evidence to everyone with whom you deal that you take confidentiality seriously. That can help increase the trust that visitors and customers have in your business and boost their confidence in using your services or buying from you.

When to use this website privacy policy

If you have a website, regardless of whether you are trading from it, it is highly likely that you will be collecting information about your customers in some way, even if you don’t use the information. A common example of information collection that is covered by the law is anonymous visitor tracking. If you use Google Analytics, weblogs or any similar software, your privacy policy will need to disclose this. The more data you collect, the more important it is to assure your customers that it is safe in your hands.

The law in this privacy policy

India has adopted new legislative measures designed to protect personal information, called the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011. You do not comply with the data protection legislation fully merely by having an appropriate privacy policy. Compliance relates to being registered, and how you store and use the data. Telling your customers through a privacy policy is only one part.

In order to provide our customers with the greatest possible level of compliance, the Net Lawman website privacy policy follows the guidance as closely as possible, expanding with greater detail in areas that are less clear.

Privacy policy features and contents

Your privacy policy should reflect the way in which your organisation collects and uses data. This will change between organisations enough to make each privacy policy unique, but with common elements that can be covered with standardised statements. In short, you will need to edit your privacy policy to reflect how your website and organisation operates, but we have done much of the legwork for you to make this an easy process.

There are 29 paragraphs in the document. In places we have provided a number of possibilities, where you choose the most appropriate from the menu and delete the others. In other places, we have provided ideas and the most common scenarios, but the policy may require a little customisation to fully reflect your business.

The policy is drawn around:

• covering you for compliance with the Data Protection legislation
• covering you for compliance with the Information Technology Rules 2011
• protecting you from claims that you have misused data
• reminding you how to avoid contravening Indian law;
• providing re-assurance to your customers or clients;
• maintaining a professional but friendly image.

The contents of the document cover:

• categorisation of different types of information and how you use them;
• how you collect, use and store financial information;
• information security and data retention;
• fraud prevention;
• cookies;
• collection of information by other means (such as telephone calls and e-mails);
• complaints;
• compliance with the law and disclosure to government;
• processing data outside the India;
• review, removal and update of collected data;
• third party advertising;
• the use of the site by children.