Terms and conditions for an Internet service provider (ISP)

Internet Services Providers must use very specific terms and conditions documents to protect them from claims against customers. Use this comprehensive document whether you provide basic ISP services or the full range.
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About this document

This document is meant to and covers all the common eventualities that you intend to confirm with a subscriber when selling an Internet Access service through your website (online) or otherwise.

This is a document, which may be relevant and usable in various common law jurisdictions rooted in the British legal tradition.

Shall also suit for the purpose of displaying Terms and conditions on the website;

Who will use this document?

An Internet Service Provider offering sales through a website or otherwise setting up Terms and conditions for subscribers.

Application and features

  • Drawn in simple and plain English;
  • Providing essential framework to protect your business;
  • Possibility for incorporating amendments to suit your precise requirements;
  • Addressing all usual basic Internet and technical issues;
  • Comprehensive definitions;
  • Much better value for money in comparison to expectations.


  • Identification of services;
  • Price and payment;
  • Technical support;
  • System security;
  • AUP;
  • Duration and termination;
  • Interruption to the service;
  • Indemnity and Disclaimer;
  • Dispute resolution;
  • Appropriate warranties, exclusions, indemnities, etc.
  • Governing law.

This document has been drawn by Rakesh Taneja, unconnected with Net Lawman. Rakesh Taneja will welcome your contact for further legal help. There may be a charge for Rakesh Taneja services.

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